Read the Mount Pearl Dental Appointment Policy to learn how we'll work with you to manage booking and rescheduling your appointments.
Appointment Policy
Our dental team is committed to providing the highest quality of dental care and services for our patients.
Dental procedures require preparation and planning. This includes appropriate staffing, treatment room availability and material preparation at specific times during our work day.
We reserve specific time blocks in an attempt to meet patient schedules and the urgency of the dental need.
If you have made an appointment with us, that time has been reserved exclusively for you and we have prepared in advance for your visit.
Failure to keep this appointment also deprives other patients in need.
Please be advised that effective July 1st, 2019 we will be enforcing our appointment policy.
Our appointment policy states:
- 24-hours notice must be provided for the cancellation of a confirmed appointment. Cancellations within a 24-hour period will result in a “short cancellation” on your appointment record. If 3 such short cancellations occur, we reserve the right to revoke your booking privileges. This will result in “day of” bookings only, and there may be a limited number of appointment times available.
- If you miss a confirmed appointment and no notice was provided to the office, a $50.00 cancellation fee will be charged. This fee is your full responsibility and cannot be billed to an insurance plan. For appointments longer than 1 hour, a higher cancellation fee may be charged. This fee will have to be paid before we will consider booking you again for another appointment. This “no show” will be noted in your appointment history, and 3 such no shows will result in the loss of your booking privileges.
- Appointments that cannot be confirmed within 24 hours of the scheduled time will be removed from the schedule.